Independent advisory service — not affiliated with any mobile network operator
Mobile Upgrades Service 0800 870 8526

Independent Upgrade & Plan Advisory — UK

Understand your upgrade,
compare plans, and
review your options.

We help UK mobile customers understand upgrade guidance, compare plans, and work through billing questions — independently, in plain English.

Call free — 0800 870 8526 See how we help

Initial consultation: free · Mon–Fri 9am–6pm · Any further fees confirmed before work begins

Without guidance
Unsure what an upgrade or new plan might actually cost
Bills and charges that are hard to make sense of
Unclear what options are worth comparing
With Mobile Upgrades Service
Plain-English explanation of upgrade and plan options
Help understanding your bill and what each charge relates to
A clearer view of options before you decide anything
General illustration of how our guidance service can help — not a personalised assessment of your account.
5Core Services Covered
Ind.Fully Independent
GDPRHandled Under UK GDPR
FreeInitial Consultation

What We Cover

Advisory services for mobile upgrade & plan customers

We work with customers across UK mobile networks and device types. We are not tied to, employed by, or representing any single provider — our advice is independent by design.

01

Upgrade & device eligibility guidance

Wondering whether you're due an upgrade, what it might cost, or whether a new device or SIM-only deal makes more sense? We explain your options in plain English so you can decide.

02

Plan & tariff comparison

We review your current usage and spend against the wider market, so you can see honestly whether you're on the right plan — and what alternatives might mean for your monthly cost.

03

SIM-only deal guidance

Considering a SIM-only deal? We explain how eligibility and timing typically work, and what to check for around early-exit charges, so you can make an informed decision before contacting a provider.

04

Billing query guidance

We help you read your bill properly, identify what each charge relates to, and work out whether something needs challenging.

05

Provider dispute guidance

Billing errors, unexpected charges, or a contract that doesn't match what you agreed to — we help you understand the issue and how to document it, so you can raise it with your provider through its official channels.

06

Complaint escalation

If a complaint has stalled, we advise on the correct escalation route — including how and when to involve an ombudsman service.

How It Works

Four steps, start to finish

You call, we listen

Tell us what's going on — thinking about an upgrade, a plan that's too expensive, or a billing question.

We understand your situation

We explain the relevant options and considerations, so you know what's involved before you decide anything.

We set out options

Plainly, in writing if you'd like — what your options are, what each involves, and what to consider.

You decide, we explain next steps

Nothing happens without your sign-off. You stay in control throughout, and we explain how to take things forward with your provider directly if needed.

Speak to someone today

Free, no-obligation consultation with an independent advisor.

Call free — 0800 870 8526

Transparency

Who we are — and who we aren't

Mobile Upgrades Service is an independent advisory service. We are not a mobile network operator, and we are not affiliated with, endorsed by, or acting on behalf of any specific network or retailer. We don't represent any single brand — our role is to help you understand and act on your own upgrade and plan decisions, whoever they're with.

Any fees we charge are for our own independent advisory service. They are separate from, and not payable to, any mobile network operator. For account-specific support, you should also contact your provider directly using the details on your bill or their official website.

Call free — 0800 870 8526